Frequently asked questions

We mainly use recycled and natural fibers in our clothing, including cashmere, cotton, wool, and silk. Choosing recycled yarns allows us to embrace a circular economy while reducing the use of water, energy, and chemical dyes compared to virgin fibers, helping to respect both people and the planet.

You can find the environmental impact details on each product page and in our Sustainability Report.

All Rifò garments are made entirely in Italy, mainly in the textile district of Prato. We work within a short, local supply chain, collaborating directly with skilled artisans and historic cenciaioli (ragsmen

from Prato).

This local production model allows us to ensure ethical working conditions while reducing CO₂ emissions linked to long-distance transport.

You can learn more about our suppliers on the dedicated page.

Full supply chain details are also available in each product page and in our Sustainability Report.

We believe in transparency. We use the BCome platform to conduct Life Cycle Assessment (LCA) studies on our products. You can find the environmental impact data for each item on its respective product page.

Yes. At Rifò, transparency and ethical impact are core commitments that are independently verified.

Rifò is a guaranteed member of the WFTO (World Fair Trade Organization), a global network that certifies organizations prioritizing people and the planet. This ensures fair trade practices, transparent business operations, living wages, and safe working conditions across our short supply chain in Prato, Italy.

From an environmental perspective, where specified, we use recycled yarns certified according to the GRS (Global Recycled Standard), which verifies the recycled origin of the materials. We also use, where specified, fabrics certified by OEKO-TEX®, ensuring they are free from harmful substances.

In addition, we work with the BCome platform to provide environmental impact data and supply chain transparency for our products.

We believe circular economy should also be inclusive. That’s why we actively support the social project “Nei Nostri Panni”, an initiative focused on integration and employment in the Prato textile district, to which we allocate 1% of our annual turnover.

Through this program, we fund and activate paid training internships aimed at the job inclusion of young migrants and people in vulnerable situations. Participants are trained in traditional Prato textile skills such as spinning and weaving, helping preserve unique craft professions while supporting generational renewal in the industry.

Absolutely! To make circular fashion tangible, we regularly organize our Textile Tours. These are guided visits that take our community behind the scenes of our production process.

It’s a unique opportunity to meet the suppliers we work with in the Prato textile district in Italy and see each stage of the supply chain firsthand—from selecting used garments to transforming them into new recycled clothing.

Taking care of your garments is the first step toward more sustainable fashion. We recommend washing them by hand or in the washing machine at low temperatures (max 30°C / 86°F), using eco-friendly detergent. Avoid using a tumble dryer and instead lay knitwear flat to dry in the open air to preserve the shape and fibers. A garment treated with care will last longer over time.

You can find more detailed care tips for Rifò products here.

Yes. To extend the life cycle of our clothing, we offer a repair service called “Love Lasts”, valid for 3 years from the date of purchase. You can find all the details here.

If your Rifò garment has a defect or shows signs of wear, you can contact our customer service team through the support form by attaching photos of the item. Our team will assess the damage and repair the garment whenever possible, returning it to you ready to wear again.

☑︎ WE ACCEPT

• Sweaters made of at least 95% cashmere, cotton, or wool
• Sweatshirts, long-sleeve tops, and T-shirts made of at least 95% cotton
• Long denim jeans made of at least 95% cotton (classic blue denim only)
• Garments with a composition label
• Felted sweaters or lightly damaged knitwear
• Jeans with minor damage
• Children’s clothing, provided it meets the same requirements

☒ WE DO NOT ACCEPT

• Scarves, coats, blankets, shawls, hats, and gloves in wool and/or cashmere
• Handmade garments without a composition label
• Denim jackets, shirts, or skirts
• Jeans in colors other than classic blue denim
• Polo shirts or cotton pajamas
• Bedsheets or blankets
• Garments containing more than 5% elastane or other synthetic fibers

Collection of wool, cashmere, denim, and cotton garments is carried out through selected retailers, partner company locations, and our Rifò stores. You can find all collection points on the map.

It is also possible to book a home pickup service at our expense via courier, available with a minimum of 5 items (jeans, T-shirts, or sweaters). More information is available on the dedicated used clothing collection page.

For garments that are not eligible for our used clothing take-back service, we recommend using textile recycling bins available in your local municipality. These bins are usually managed by partner organizations that sort materials for recycling or reuse.

If your clothes are still in good condition, we encourage you to consider second-hand options such as vintage stores or resale platforms, so your garments can continue to be used and have a longer life.

There are many ways to avoid waste and extend the life of clothing—your creativity is the only limit.

You will find some of our products available for purchase through the pre-order system. By pre-ordering our products, we can offer a discount, avoid creating overproduction and ensure high quality standards. The expected delivery for products purchased through this method is indicated on each product's page. Please note that returns are possible for pre-order purchases. In the event that a pre-ordered product does not meet the minimum production goals, the order may be canceled, and a full refund will be issued. In such cases, our customer service team will promptly contact you.

Your order is registered in our software as soon as the payment is made. At the same moment it is sent to our customer service team that prepares it. More details here.

Yes, if you're in Italy, you can choose to pick up your order for free at one of our Rifò stores in Prato, Milan, or Rome, if the item is available at that location. Availability is visible directly on the product page, and once added to the cart, you can select the store for pickup during checkout.

For items not available in Prato, shipping is not available, only pickup at the store where they are in stock.

In-store pickup can also be requested for pre-order items by selecting the option during checkout.

Yes, of course, you can report it in the notes when ordering.

You will receive a personalized e-mail when the goods are shipped. Inside it you will find a code that you can enter in the portal of the courier chosen for the delivery of the package. This will allow you to follow it untill it will get to you.

You will be notified by the courier service about the day and time of the new delivery. If you are not present at the moment, you can ask to have it deposited with a business partner near you.

Everywhere in the world!

If you haven't worn or washed the items, you can return them within 30 days from delivery for a refund. If the payment was made using a gift card, the refund will be credited back to the same card, making it usable once again.

The return shipping cost is charged to the customer and will be deducted from the purchase refund. The amount deducted corresponds to standard shipping, i.e., €5 from Italy, and €8 from the EU. For non-EU countries, the return shipping cost is completely charged to the customer. For more information visit this page.

If you have placed an order with Fluffypack reusable packaging, you do not need to send it back with the return.

Once the return procedure has started, you will have 10 days to send the goods to us. Use this form to initiate a return.

Please note: write the order number preceded by the hashtag symbol 8

To make an exchange, you can initiate the return process and then place a new order. Please note that if you used a discount code for the original purchase, it will not be valid for the new exchange order. However, you can still enjoy free shipping on your new order by subscribing to our newsletter.

You can keep the preorder discount for the exchange by contacting us at support@rifo-lab.com; we will refund the price difference once we receive the new exchange order.

Are you in Prato? We can arrange an exchange at no charge at our store in Via Filicaia 26/C.

Are you in Milan? We can arrange an exchange at our new store in Milan.

Items purchased on our website cannot be returned or exchanged at our resellers partner stores.

For any assistance, you can contact us through the support form.

If you used a coupon code, it is no longer valid for the new exchange order. However, you can still enjoy free shipping on your new order by subscribing to our newsletter if you haven't already.

Yes, if you purchased the item during the presale, please can contact us through the support form. We will refund you the price difference once we receive the new exchange order.

All Rifò garments are handcrafted with passion, respecting high quality standards. If you ever find find some manufacturing imperfection in Rifò products, we will repair them and return them to you as new. If this would be not possible, we will replace your product with the same item, or with one of your choice among those available at the moment.
Rifò's Love Lasts warranty is valid for three years after the purchase, for problems due to manufacturing and production. It does not include accidental damage caused by external agents after the purchase, incorrect washing and the normal wear due to the daily use of the garment.

If the garment needs to be repaired within one year from the purchase date, both the shipping cost and the cost to ship it back are charged to Rifò for EU countries.

If the garment needs to be repaired between 1 and 3 years from the purchase date, the shipping cost for the garment to be repaired is borne by the customer while the cost to ship the repaired garment back is borne by Rifò only for EU countries. For Switzerland, the UK, USA, and Canada, shipment is always borne by the customer while the return shipping cost is always borne by us. If the garment needs to be repaired after three years from the purchase date, shipping and return costs are always borne by the customer for EU countries and non-EU countries.

Re-Rifò is our second-hand program offering Rifò customers a more sustainable and affordable way to purchase or sell products in a circular commerce model.
It’s a space in which you can contribute to give Rifò items another opportunity by finding new homes and caring owners for them.

Inside Re-Rifò, you’ll find both pre-loved pieces - collected, checked and brought back to life - and unique items from our sample collection.

You can access the Re-Rifò platform exclusively available online at secondhand.rifo-lab.com.

Re-Rifò products are pre-owned Rifò items. Some pieces have been used by customers, and others are brand samples in perfect conditions – they are functionally perfect but may have a cosmetic flaw.

Putting these goods back into use avoids both the landfill and the need to make new products, while making sustainable fashion more affordable for everyone.

We partnered with Trove, recognized industry experts in branded recommerce, to support the program with resale technology, logistics and operations.

Feel free to reach out to secondhand@rifo-lab.com for any questions about a resale order or a trade-in.

On Re-Rifò, you’ll find both pre-loved garments—collected, checked, and put back into circulation by our expert team—and unique pieces from our sample collection.

You can find all available women’s and men’s clothing items here: secondhand.rifo-lab.com/collections/new-arrivals

Each item shows its level of condition: excellent, very good or good.

Our quality control team inspects every garment by hand to make sure they are in excellent condition—free from holes, stains, and flaws.

On Re-Rifò, you can sell your used Rifò garments and receive a gift card in return, which you can use toward your next purchase—whether new or second-hand.

Please note that we are currently only able to accept trade-ins from Italy, Germany, and Austria.

You can find all the information about what you can trade in and how the evaluation process works here: secondhand.rifo-lab.com/pages/tradein-your-second-hand-clothes-rifo

You can check the status of your Re-Rifò order or sale by entering your email in the designated field on this page: secondhand.rifo-lab.com/pages/order-lookup

For any inquiries on your order, please contact our team at any time through the dedicated form or by sending an email to secondhand@rifo-lab.com. We’ll make sure to get back to you within 48 hours.

This service is only available within the European Union at this point.
Re-Rifò orders are shipped from our distribution center in Reggio Emilia, Italy.

We offer free shipping from an order value of 80 € and above. For orders below 80 € the following rates apply: Italy –  5 €, Rest of Europe – 8 €.

You can find all the information about shipping and returns for the Re-Rifò service on this page.

You can find more specific answered questions in this FAQ page.

Feel free to contact our team at any time through the dedicated form or by sending an email to secondhand@rifo-lab.com.

No, it is not mandatory, but it is highly recommended. Creating a Rifò account allows you to access your order details more quickly, manage your addresses, and track your package online.

If you wish to create an account after placing an order, please feel free to contact us through this support form.

Once your order has been validated, you can make modifications by contacting us through this support form. Our Rifò team is here to help!

Rifò products are currently available in over 100 stores across Italy, Japan, France, Germany, Belgium, Switzerland, Austria, Ireland, and other countries worldwide. You can check out this map to discover their locations.

Yes, of course! There are no minimum quantities and we do both planned and ready. You can write to ciao@rifo-lab.com to request more information.

Yes, absolutely! You can come and visit us at our office, showroom, and store in Prato. It is easily accessible by car or on foot from Prato Porta al Serraglio station. Here, you will find all the Rifò products available online.

Opening hours:

• From Tuesday to Friday: 15 am-7pm
• Saturday and Sunday: closed except November and December

We accept Visa, MasterCard and even American Express. You can also finalize your order with Paypal or bank transfer.

Once the order has been placed, you will usually be charged in 24h-48h after the order.

Yes, of course. You can ask for it writing an e-mail to support@rifo-lab.com.