Frequently Asked Questions
Products and production
+ WHICH MATERIALS ARE USED TO MAKE RIFÒ PRODUCTS?
We utilize recycled fibers of cotton, wool, cashmere, and silk to craft our garments. Each of our pieces has its own unique composition, which you can find in the product description. Our production process is dedicated to honoring both people and the environment.
+ WHO MADE YOUR RIFÒ CLOTHES?
- All our products are crafted in Prato, within a radius of 30 km (the radius of the textile district of Prato). Discover here our artisans.
+ HOW TO CARE FOR RIFÒ PRODUCTS?
A washing instruction is provided on the composition label of each of our garments.
We recommend choosing a gentle hand wash or using low temperatures (maximum 30 degrees Celsius) when machine washing. Please air dry the clothes on a flat surface.
Here you can find some tips on how to properly care for Rifò products.
+ WHAT KIND OF GARMENTS ARE ACCEPTED FOR COLLECTION?
Shipments and returns
+ HOW DOES THE PRESALE WORK? ?
You will find some of our products available for purchase through the preorder system. By preordering our products, we can offer a discount, avoid creating overproduction and ensure high quality standards. The expected delivery for products purchased through this method is indicated on each product's page. Please note that returns are possible for preorder purchases. In the event that a preordered product does not meet the minimum production goals, the order may be canceled, and a full refund will be issued. In such cases, our customer service team will promptly contact you.
+ HOW LONG DOES IT TAKE TO SHIP THE RIFÒ PRODUCTS?
Your order is registered in our software as soon as the payment is made. At the same moment it is sent to our customer service team that prepares it. More details here.
+ CAN I REQUEST A GIFT packaging?
Yes, of course, you can report it in the notes when ordering.
+ CAN I TRACK MY ORDER?
You will receive a personalized e-mail when the goods are shipped. Inside it you will find a code that you can enter in the portal of the courier chosen for the delivery of the package. This will allow you to follow it untill it will get to you.
+ WHAT HAPPENS IF I AM NOT AT HOME AT THE MOMENT OF DELIVERY?
You will be notified by the courier service about the day and time of the new delivery. If you are not present at the moment, you can ask to have it deposited with a business partner near you.
+ WHERE DO YOU SHIP?
Everywhere in the world!
+ HOW DOES YOUR RETURN POLICY WORK?
If you haven't worn or washed the items, you can return them within 60 days of receiving your order for a refund or store credit.
To return a product and get a refund, the shipping costs are paid by Rifò for countries belonging to the European Union. For the remaining countries the return costs are charged to the customer.
Once the return procedure has started, you will have 10 days to send the goods to us. Use this form to make a return.
Please note: write the order number preceded by the hashtag symbol #.
+ Is it possible to exchange a product?
To make an exchange, you can initiate the return procedure and then place a new order. For any assistance, you can contact us through the support form.
+ Can I retain a discount or free shipping during the exchange?
If you used a coupon code, it is no longer valid for the new exchange order. However, you can still enjoy free shipping on your new order by subscribing to our newsletter if you haven't already.
+ Can I retain the presale discount during the exchange?
Yes, if you purchased the item during the presale, please can contact us through the support form. We will refund you the price difference once we receive the new exchange order.
+ DO I NEED TO CREATE A RIFÒ ACCOUNT TO PLACE AN ORDER?
No, it is not mandatory, but it is highly recommended.
Creating a Rifò account allows you to access your order details more quickly, manage your addresses, and track your package online.
If you wish to create an account after placing an order, please feel free to contact us through this support form.
+ HOW CAN I CHANGE MY ORDER OR SHIPPING ADDRESS?
Once your order has been validated, you can make modifications by contacting us through
this support form.
Our Rifò team is here to help!
+ WHERE I CAN FIND RIFÒ PRODUCTS IN STORES?
+ I AM A BOUTIQUE; DO YOU SELL WHOLESALE?
Yes, of course! There are no minimum quantities and we do both planned and ready. You can write to firstname.lastname@example.org to request more information.
+ CAN I purchase in your store in prato?
Yes, absolutely! You can come and visit us at our office, showroom, and store in Prato. It is easily accessible by car or on foot from Prato Porta al Serraglio station. Here, you will find all the Rifò products available online.
- From Monday to Friday: 15 am-7pm
- Saturday and Sunday: closed except November and December
+ WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard and even American Express. You can also finalize your order with Paypal or bank transfer.
+ HOW LONG DOES IT TAKE FOR MY ORDER TO BE CHARGED?
Once the order has been placed, you will usually be charged in 24h-48h after the order.
+ CAN I HAVE AN INBOX OF MY PURCHASE?
Yes, of course. You can ask for it writing an e-mail to email@example.com.