Rifò's repair service
The most sustainable gesture we can do is to extend the life of our garments : repair your Rifò clothes with the Love Lasts Warranty.
REPAIR YOUR RIFò CLOTHES - Love lasts
How it works
Within three years of purchase we will repair your Rifò garment for free thanks to the artisan skills of our area.
If this is not possible, we will replace your product with the same item, or with one of your choice from those available at the time.
Repair time: approximately 3-4 weeks from receipt of the item.
3 year warranty
craftsmanship repair
or replacement
Repair your clothes from other brands as well
Finding someone who can repair knitted garments is becoming increasingly difficult.
For this reason, until 31/07, we are extending our service: you can send us your sweater with holes or imperfections, even if it is not from Rifò, and we will provide you with a personalized quote.
Once approved, we’ll take care of everything: send it to us, we’ll repair it, and send it back to you.
As a thank you for your contribution to the circular economy, you will receive a 20% discount voucher.
How does it work?
The service is currently active only in Italy.
We also repair garments from other brands in our stores in Milan and Rome
Finding someone who can repair knitwear is becoming increasingly difficult.
That’s why we have selected, from our network of artisans, the most skilled ones to personally assess the best way to repair and extend the life of your garment.
Bring your damaged or imperfect sweater to our store, even if it’s not a Rifò garment, and we will provide you with a personalized repair quote.
MILAN STORE - Piazza Wagner 11
EVERY MONDAY FROM 5:30 PM TO 7:30 PM
⚠️ The repair service will be paused from Monday, July 13th until August 30th.
FLORENCE STORE - Manifattura Tabacchi
EVERY DAY
As a thank you for contributing to the circular economy, you will receive a 20% discount voucher.
The service is paid and available in-store only. Please check the terms and conditions.
The repairs we offer:
Small hole
Pulled thread
Snag
Damaged neck or wrist
Who repairs Rifò garments?
Repairs are carried out in the workshops of expert menders we have carefully selected to partner with for this service.
Today, knowing how to repair a sweater is an increasingly rare skill. We are working to make it more accessible to everyone through our online and offline repair services available in our stores.
Love Lasts service for your Rifò's items
REPAIR TIME
About 3-4 weeks from receipt of the item
SHIPPING COSTS
Repair service for other brands' clothing
Shipment of the item for repair
The shipping cost for the garment to be repaired is borne by the customer, who must send it to Rifò's headquarters: Rifò srl, Via Filicaia 26/C, Prato 59100, Italy.
Shipment of repaired item
Rifò will cover the shipping cost for the repaired item and will ship it to the address provided by the customer during the service payment process.
For any questions
You can always contact our customer service team by sending an email to support@rifo-lab.com.
*The Love Lasts warranty does not include accidental damage caused by external agents following the sale, incorrect washing or normal wear and tear due to daily use of the garment.
You can find the general terms of the repair service here.