The free repair service
The most sustainable gesture we can do is to extend the life of our garments : repair your Rifò clothes with the Love Lasts Warranty.
Love lasts
How it works
Within three years of purchase we will repair your Rifò garment for free thanks to the artisan skills of our area.
If this is not possible, we will replace your product with the same item, or with one of your choice from those available at the time.
3 year warranty
craftsmanship repair
or replacement
Who repairs Rifò garments?
Repairs take place in Nicla's workshop, literally a 5 minute walk from our office.
Nicla learned to do it from past generations of women, from a culture that did not allow disposable products, that did not allow the existence of poor quality materials.
Today, knowing how to repair a sweater is a skill seriously at risk of extinction, which we must protect and help grow again.
Once we receive the garment, we will repair it within 2-3 weeks.
Shipping costs
Within a year
The shipping and return costs of the repaired item are borne by Rifò for EU countries.
From 1 to 3 years
The shipping cost of the item to be repaired is borne by the customer, while that of the repaired item is borne by Rifò (only for EU countries). For Switzerland, UK, USA and Canada, shipping is always at the customer's expense while return shipping is always at our expense.
After three years
Shipping, repair and return costs are always borne by the customer, both for EU countries and for non-EU countries.
*The Love Lasts warranty does not include accidental damage caused by external agents following the sale, incorrect washing or normal wear and tear due to daily use of the garment.