Rifò's repair service
The most sustainable gesture we can do is to extend the life of our garments : repair your Rifò clothes with the Love Lasts Warranty.
REPAIR YOUR RIFò CLOTHES - Love lasts
How it works
Within three years of purchase we will repair your Rifò garment for free thanks to the artisan skills of our area.
If this is not possible, we will replace your product with the same item, or with one of your choice from those available at the time.
3 year warranty
craftsmanship repair
or replacement
We also repair garments from other brands in our Milan store
Finding someone who can repair knitwear is becoming increasingly difficult.
That’s why we have selected, from our network of artisans, the most skilled ones in Milan to personally assess the best way to repair and extend the life of your garment.
EVERY MONDAY FROM 5:30 PM TO 7:30 PM
Bring your damaged or imperfect sweater to our store, even if it’s not a Rifò garment, and we will provide you with a personalized repair quote.
As a thank you for contributing to the circular economy, you will receive a 20% discount voucher.
Contact the Rifò store at Piazza Wagner 11 in Milan for more information.
The service is paid and available in-store only. Please check the terms and conditions.
Repair your clothes from other brands as well
Finding someone who can repair knitted garments is becoming increasingly difficult.
For this reason, until 30/04, we are extending our service: you can send us your sweater with holes or imperfections, even if it is not from Rifò, and we will provide you with a personalized quote.
Once approved, we’ll take care of everything: send it to us, we’ll repair it, and send it back to you.
As a thank you for your contribution to the circular economy, you will receive a 20% discount voucher.
How does it work?
The service is currently active only in Italy.
Le riparazioni che offriamo:
Small hole
Pulled thread
Snag
Damaged neck or wrist
Who repairs Rifò garments?
Repairs take place in Nicla's workshop, literally a 5 minute walk from our office.
Nicla learned to do it from past generations of women, from a culture that did not allow disposable products, that did not allow the existence of poor quality materials.
Today, knowing how to repair a sweater is a skill seriously at risk of extinction, which we must protect and help grow again.
REPAIR TIME
About 3 weeks from receipt of the item
SHIPPING COSTS
Repair service for other brands' clothing
Shipment of the item for repair
The shipping cost for the garment to be repaired is borne by the customer, who must send it to Rifò's headquarters: Rifò srl, Via Filicaia 26/C, Prato 59100, Italy.
Shipment of repaired item
Il costo di spedizione del capo riparato è a carico di Rifò, che lo spedirà all’indirizzo indicato dal cliente in fase di pagamento del servizio.
For any questions
Puoi sempre contattare il nostro servizio clienti inviando una mail a support@rifo-lab.com.
*The Love Lasts warranty does not include accidental damage caused by external agents following the sale, incorrect washing or normal wear and tear due to daily use of the garment.
You can find the general terms of the repair service here.