Clothing and knitwear repair service
The most sustainable gesture we can do is to extend the life of our garments
Love Lasts Warranty
Within three years of purchase we will repair your Rifò garment for free.
If this is not possible, we will replace your product with the same item, or with one of your choice from those available at the time.
Repair time: approximately 3-4 weeks from receipt of the item.
The Love Lasts warranty does not include accidental damage caused by external agents following the sale, incorrect washing or normal wear and tear due to daily use of the garment. You can find the general terms of the repair service here.
3 year warranty
craftsmanship repair
or replacement
ANY BRAND KNITWEAR REPAIR
Repair your knits in our stores or fill out the online form to receive a free custom quote for an invisible mending.
As a thank you for contributing to the circular economy, you will receive a 20% discount voucher.
In our Milan and Florence stores
Where and when?
Bring your damaged or imperfect sweater to our store, even if it’s not a Rifò garment, and we will provide you with a personalized repair quote.
MILAN STORE - Piazza Wagner 11
EVERY MONDAY FROM 5:30 PM TO 7:30 PM
Contact the store
FLORENCE STORE - Manifattura Tabacchi
EVERY DAY
Contact the store
The service is paid and available in-store only. Please check the terms and conditions.
Request an online quote
How does it work?
We're sorry, but this service is only active in Italy at the moment.
The repairs we offer:
Small hole
Pulled thread
Snag
Damaged neck or wrist
Who repairs Rifò garments?
Repairs are carried out in the workshops of expert menders we have carefully selected to partner with for this service.
Today, knowing how to repair a sweater is an increasingly rare skill. We are working to make it more accessible to everyone through our online and offline repair services available in our stores.
Map of repair centers in Italy
On this map from Il Vestito Verde, you’ll find thousands of repair shops and collection centers where you can repair, reuse, and responsibly dispose of your clothes, shoes, and accessories.
The map is the result of a collective effort, and you can participate too: simply fill out the forms to report new businesses, openings, and closures in your city and help keep the map up to date.
Repair costs and delivery times
Love Lasts Warranty
About 3-4 weeks from receipt of the item.
Within a year
The shipping and return costs of the repaired item are borne by Rifò for EU countries.
For Switzerland, UK, USA and Canada, shipping is always at the customer's expense while return shipping is always at our expense.
From 1 to 3 years
The shipping cost of the item to be repaired is borne by the customer, while that of the repaired item is borne by Rifò (only for EU countries).
After three years
Shipping, repair and return costs are always borne by the customer, both for EU countries and for non-EU countries.
Knitwear repair service for any brand
About 4-6 weeks from receipt of the item.
Sending the item to be repaired
The shipping cost of the item to be repaired is covered by the customer, who must send it to our headquarters in Prato.
Sending the repaired item
The shipping cost of the repaired item is covered by Rifò, who will ship it to the address provided by the customer during payment for the service.
For any questions, you can always contact our customer service by writing to support@rifo-lab.com.