Shipping and Returns

For gift packages, please kindly specify it at the moment of the order.

PRE-ORDER

When we launch a new product we offer it in Pre-order modality.

By pre-ordering our products we are able to offer a discount without compromising our responsive mission or quality standards.

Expected delivery dates are specified on each product description’s page.

Please notice that pre-order purchases can be subject to free returns and change of garments or sizes.

SHIPPING COSTS

EXPRESS SHIPPING COSTS

INTERNATIONAL SHIPMENTS

Shipments of Rifo products are made with international courier directly to your home, in your office, you choose where you are more comfortable receiving your order.
We ship worldwide.
Any costs related to customs duties and related taxes (except for UK and Switzerland that are DDP), are charged to the customer and must be paid directly upon delivery of the Products.

Please note that free shipping codes are not valid for international shipments, the costs associated with customs duties and related taxes are charged to the customer.

SHIPPING TIME

RETURNS

The return process is free of charge for our customers. However, we encourage you to shop responsibly and consider the environmental impact of buying and returning items: the fewer unnecessary shipments we make, the better.

You have up to 60 days from order delivery to change your mind. Unworn and unwashed clothing and accessories can be returned and you can request a change or a refund. For more information, see our General Conditions of Sale in art. 8. a

If you want to change your product

To change a product that you have purchased with one of a different size or with another product in stock, the shipping costs and the costs of the new shipment are paid by Rifò for countries belonging to the European Union. For the remaining countries the return and shipping costs are charged to the customer.

If you want to return your purchase.

To return a product and get a refund, the shipping costs are paid by Rifò for countries belonging to the European Union. For the remaining countries the return costs are charged to the customer.

PLEASE NOTE: updates regarding shipping will be provided via email.

Write us at ciao@rifo-lab.com telling us the reason of your return and we will send you all the instruction to proceed.

LOVE LASTS WARRANTY

All Rifò garments are handcrafted with passion, respecting high quality standards. If you ever find find some manufacturing imperfection in Rifò products, we will repair them and return them to you as new. If this would be not possible, we will replace your product with the same item, or with one of your choice among those available at the moment. Rifò's Love Lasts guarantee is valid for two years after the purchase, for problems due to manufacturing and production. It does not include accidental damage caused by external agents after the purchase, incorrect washing and the normal wear due to the daily use of the garment.

If the garment needs to be repaired within one year from the purchase date, both the shipping cost and the cost to ship it back are charged to Rifò for EU countries. If the garment needs to be repaired between 1 and 2 years after being purchased, the shipping cost is borne by the customer while the cost to ship it back is borne by Rifò for EU countries. For Switzerland, the UK, USA, and Canada, shipment is always borne by the customer while the return shipping cost is always borne by us.